Cpanel.Com.Vn - Ultrafast Hosting Solutions

Getting Started

Q:	What is the first step I need to take to host my website with your company?
A:	The first step you need to take is to choose a domain name. Once you have obtained a domain name you must verify the features that your website will require listed in our packages page. When you have chosen the plan you need then simply fill out the online order form. Please note that the order form is Secure, thus , you do not have to worry about your personal credit card info being displayed on the Internet.
Q:	How long does it take to setup an account?
A:	Accounts are setup within 60 minutes. At times, depending on the state of our network, it may take just a few minutes to have your account activated.
Q:	How do I transfer my domain name?
A:	It is extremely simple to have your domain name point to our servers. You should change DNS setting of your domain. DNS information is provided with a hosting welcome letter.
Q:	How do I get my files transferred to your server?
A:	All you have to do is download the files off your current host and upload them to our servers via any ftp client ( cuteftp or wsftp ) or publisher.
Q:	May I have some examples of some sites hosted by you?
A:	HostForWeb makes a sample client page and service review page available to the public on it's website. This page has examples of virtual hosting, dedicated server, co-location, and reseller clients available.
Q:	What Are Your Technical Support Hours?
A:	Our technical support is available 24 hours per day, 7 days per week via E-mail, Livechat and Toll-Free Phone Support.

FAQ

Q:	What are the setup fees and monthly costs involved?
A:	HostForWeb Corporation charges a one time setup fee depending on the size and type of webhosting package ordered. The full rate charts for available hosting packages are shown on the Web Hosting pages.
Q:	How do I set up my email?
A:	HostForWeb Corporation web hosting clients can set up POP Accounts, Forwarders/Aliases, & Auto-Responders in the Web Browser Control Panel that comes with every HostForWeb Corporation web hosting package. This can be done by yourself, and without any assistance from the HostForWeb Corporation staff.
Q:	How do I upload my files?
A:	All HostForWeb Corporation web hosting packages allow the usage of FTP, Telnet, SSH, File Manager, MS FrontPage™, and other web development publishing programs, to upload files to your website.
Q:	Is there a trial period or money-back guarantee?
A:	HostForWeb Corporation offers a full 30 day money back guarantee. No questions asked. If you are not happy for any reason, cancel your HostForWeb Corporation service within 30 days of signup and your full setup fee and monthly costs will be refunded. The only exception to a refund, is if you violate HostForWeb Corporation Terms of Service(TOS). Violations of the TOS usually are due to spamming, hacking, and illegal content. Your account can be cancelled ONLY by submitting secure service cancellation from. Other methods of cancellation are not valid.
Q:	How fast are websites set up?
A:	HostForWeb Corporation strives for a setup time of no more than 60 minutes per order. If an order is placed during normal business day hours, orders may be processed in only a few minutes.
Q:	Does my website get a control panel?
A:	Yes. Every HostForWeb Corporation web hosting package comes with a web browser based control panel. The control panel includes many features including; email configurations, chat rooms, mailing lists, pre-installed cgi scripts, databases, chat rooms, and much, much, more... The Windows NT™ account control panels run on a Red Hat™ Linux backend, and feature email based features only. A demo of the control panel can be found here (user:demo/password:demo).
Q:	How am I billed?
A:	HostForWeb Corporation invoices you via email. You can request a monthly statement via email as well, at any time. Hard copy invoices can be mailed for those resellers that request such. You will receive an invoice for each service/account order every month on the same day the service was ordered (if it is a monthly sevice). Special arrangements can be made for custom billing requirements. HostForWeb Corporation accepts Visa, Mastercard, American Express, Discover, Bank Wire Transfers, Western Union, Company Checks, Personal Checks, Money Orders, and PayPal (paypal@hostforweb.com). You can opt to not have your credit card charged every month, until you specifically submit a payment form each month.
Q:	How much assistance do you provide for my website?
A:	HostForWeb Corporation will assist you with all support for services provided directly thru HostForWeb Corporation. HostForWeb Corporation will help you with basic settings for your email software and ftp client, as well as assist you with using the web browser control panel. HostForWeb Corporation is not responsible for teaching you how to use another company's products. Example: HostForWeb Corporation will assist you with the settings for using MS Frontpage™, but we will not teach you how to actually use the product itself. You need to contact the software maker in such a situation, who provides tech support for how to use their product. HostForWeb Corporation cannot even attempt to support all the thousands of software products on the market. HostForWeb Corporation will attempt to provide some tech support for the most popular programs our clients use. HostForWeb Corporation is not responsible for assisting with your own programs and cgi scripts. If you choose to install your own programs and cgi scripts on your site, you are responsible fully for installing them. HostForWeb Corporation will provide support for any program or cgi script that we provide pre-installed with your web hosting package. HostForWeb Corporation is not responsible for designing, nor developing, your website, including HTML and/or images. HostForWeb Corporation will attempt to give a quick look at your design/development problem, and offer a suggestion if it is a small issue. Anything complicated relating to design/development is not the responsibility of HostForWeb Corporation.
Q:	What if the hardware fails?
A:	HostForWeb Corporation stocks replacement parts for all servers. HostForWeb Corporation is always building new servers for our shared hosting clients, as well as our dedicated server clients, so a full inventory of parts is maintained. Hardware failures are uncommon, but they do happen, and are a part of the hosting business. HostForWeb Corporation repairs all failed hardware promptly, to minimize any downtime caused by such.
Q:	Are there any hidden costs?
A:	No. All costs are stated plainly on our website. We do not hide fees in fineprint, or in our terms of service pages. The only costs that are commonly found to occur beyond your expected flat monthly rates per service, are those due to increased disk space or bandwidth usage. Pricing for such is plainly stated on our website. HostForWeb Corporation very often will allow you to upgrade your packages to the next size up, should you see an increase in disk space levels or bandwidth usage for the current month, and not want to pay for such additional usage. Disk space usage and availablility, as well as estimated bandwidth usage, is available to you in the majority of the control panel versions included with the hosting packages.
Q:	What is Cpanel™? Do you have a Demo?
A:	CPanel™ is the brand name of the web browser control panel software that HostForWeb Corporation utilizes on its web hosting packages. A demo of the control panel can be found here (user:demo/password:demo).
Q:	What happens if I decide to leave HostForWeb Corporation
A:	You are free to leave at any time.
Q:	Is there a discount if I pre-pay for several months in advance?
A:	HostForWeb Corporation offers 2 months free for all yearly advanced payments. Pay for 10 months of service, and receive 2 months free.
Q:	May I have some examples of some sites hosted by you?
A:	HostForWeb makes a sample client page available to the public on it's website. This page has examples of virtual hosting, dedicated server, co-location, and reseller clients available.
Q:	Does my website have their own IP number or is it shared?
A:	This depends on the type of hosting packages you order. Traditionally all HostForWeb Corporation hosting packages come with a dedicated IP address. HostForWeb Corporation dedicated servers have the ability to utilize IP based, or IPless, virtual hosting configurations.
Q:	What type of support do you offer? Average Response Time?
A:	HostForWeb Corporation offers support to our clients 24/7/365 via web based ticket system, email, IC. A pager number is also available for dedicated server clientele. We strive for response times of no more than a few hours. Response times of just a few minutes are quite common during normal business hours. HostForWeb Corporation has recently implemented a web based support ticket system, which integrates all incoming support email into it. The ticket system tracks support inquires by "time waiting" for reponse from the support dept. The HostForWeb Corporation administration carefully monitors that the HostForWeb Corporation support staff maintains a fast response time, with courteous and helpful service.
Q:	What are the hardware specs of the servers?
A:	Every server at HostForWeb Corporation has different specifications. Whenever a server reaches what we feel to be the limit, another server is built. HostForWeb Corporation is constantly upgrading the server hardware on our network. If more drive space, memory, or faster processors are needed, they are added in at that time. The average shared server is a QUAD XEON processor system, with 4048MB RAM, and RAID hard drive(s). All HostForWeb Corporation servers run spare hard drives for backup requirements.
Q:	Can I have adult content on my website?
A:	Yes, you can have adult content on your websites.
Q:	May I view your Terms Of Service?
A:	The HostForWeb Corporation terms of service (TOS), including policy and service guidelines, are available online at: http://www.hostforweb.com/terms.php.
Q:	How long have you been in business?
A:	The company has been in business since September 19, 1998. September 15th 2001, the company was incorporated in the State of Illinois, USA. HostForWeb Corporation entered the web hosting industry in September 2001.
Q:	Do you support International domain names and clients?
A:	HostForWeb Corporation can host all international domains on its servers. HostForWeb Corporation can accept foreign clientele, just please be advised that all correspondance must be conducted in English. The client is responsible for handling the registration process of foreign domain name(s). This must be pointed to nameservers on the HostForWeb Corporation network as assigned, or you can use other nameservers and route the domain name to the IP address you are assigned. HostForWeb Corporation cannot handle the foreign domain registration process for you, due to the fact that we do not speak all of the potential foreign languages that may be involved. HostForWeb Corporation will assist you however, with any technical information need to accomplish this.
Q:	How do I transfer my domain name?
A:	HostForWeb Corporation will attempt to file the necessary electronic forms for your domain name transfer with InterNIC. If HostForWeb Corporation is unable to file such with your specific domain name registrar, HostForWeb Corporation will send you instructions on how to do such yourself, including all necessary technical details. Clients may opt to not have HostForWeb Corporation handle the domain name transfer, or to delay doing such, as an option on the web hosting order form required for signup.
Q:	What if my site breaks your "acceptable usage policy" rules?
A:	Users' sites may be suspended for violations of policy, or if extreme, or second time offenders, sites may be cancelled. Each occurance is dealt with on a case by case basis, and we try to work things out with every client. Notifications will be sent, if HostForWeb Corporation takes any action on your account.
Q:	What if I want to upgrade my website?
A:	You may upgrade or downgrade your HostForWeb Corporation web hosting package at any time. You will be required to pay the difference in the setup fee for your current plan, and the plan you are upgrading to, should you decide to choose a larger plan. You will then pay the new monthly fee for the new account package that you select. Transfers between operating systems (ie..Linux to Windows NT™) will require a setup fee to be paid.
Q:	How is my website monitored?
A:	HostForWeb Corporation maintains internal and external monitoring systems for every server in the HostForWeb Corporation Data Center. The servers are checked every 5 minutes via network monitoring software. HostForWeb Corporation monitors uptime as well as individual features and services running on each server. HostForWeb Corporation staff is notified via alarms, email, screen popups, and paging, if a problem occurs.
Q:	What is the uptime?
A:	HostForWeb Corporation strives to maintain a 99.5% network and server uptime service level. This uptime percentage is a monthly figure, and does not include any scheduled hardware/software upgrades, nor "Acts of God". Our definition of "Act of God" includes; fire, flood, tornado, earthquake, telco fiber issues (ie...Verizon™ cutting a fiber line somewhere), backbone peering point issues (ie...UUnet™ having a router go down in Virginia that wipes out internet service for the entire East Coast), hard drive failure (faulty hardware is rare, but cannot be predicted nor avoided), as well as network floods, hacks, and attacks. If HostForWeb Corporation fails to meet it's 99.5% uptime guarantee, and it is not due to one of the above reasons, partial downtime credits will be made available to each client, upon request, on a case by case basis. HostForWeb Corporation does not credit a full month's service if we only have 99.4% uptime. This would not be financially healthy for HostForWeb Corporation, and in turn would only negatively affect the service level HostForWeb Corporation provides to you. "Partial refunds for partial downtime" is our standard policy.
Q:	Do you have a Service Level Agreement (SLA)?
A:	The HostForWeb Corporation terms of service (TOS), including policy and service guidelines, are available online at: http://www.hostforweb.com/service.php.
Q:	What is your connectivity to the Internet?
A:	HostForWeb, Inc is Chicago's premier hosting provider, providing reliable, scalable solutions for customers of all sizes and services. Located in the carrier-neutral Equinix Chicago Data Center, HostForWeb, Inc has access to all the major carriers in Chicago without the need for local loop circuits. Fore more information check this page.
Q:	Do you have battery backups and generators?
A:	Our Network Operations Center is backed up and protected by UPS (Uninterruptible Power Supply) systems. In a very rare case of utility outages, our auto-start generators start automatically, taking over for the UPS system and supplying all necessary power for our Network Operations Center. APC™, Tripp-Lite™, & Liebert™ UPS Systems provide the power backups, along with Kohler™ generator systems.
Q:	What kind of security does the HostForWeb Corporation Data Center have?
A:	The HostForWeb Corporation Data Center in Chicago, IL USA is a high security facility. Double metal security doors, with interior gating, protect the main entrance to the facility. The windows-less facility has advanced security, fire, temperature, and flood alarms, directly piped into the Security Monitoring Company via phone, cellular, and internet connections. A 16-camera digital video system monitors the interior and exterior of the Data Center. This video system is monitored internally at the facility and externally from the HostForWeb Corporation Sales/Support office. The video data is recorded live both on and off site, and stored for several months ahead. Visitors cannot gain access into the faclity without employee escort. The physical servers and equipment area is secured from the visitor's area by huge metal doors, as well as metal sheeting and bulletproof glass walls. Armed guards are planned for the future, but not a necessity at this junction.
Q:	What about software upgrades?
A:	HostForWeb Corporation handles all software upgrades/patches on the shared hosting servers. We fully follow all trends in the industry, and monitor all support/bug announcement groups. If a new bug or security vulnerability is found, HostForWeb Corporation immediately upgrades our systems. Microsoft™ regularly release patches for the Windows™ based systems, and HostForWeb Corporation auto-updates the Linux systems every night from security patch websites. As new software is released, including new versions of operating systems, HostForWeb Corporation evaluates the new software. If the software's new version does not have any security issues, or bug problems, the upgrade is implemented.
Q:	What if the server my website is on gets hacked or attacked?
A:	Individually hacked websites are rare. If such occurs, usually they are a target for a reason; hate sites, pirated software, etc... HostForWeb Corporation does not host such websites. If such materal is found on a HostForWeb Corporation server, it is deleted immediately and the user's account cancelled. Usually the target is the whole server itself. Hackers usually go after a server just to say that "they did", or to use the server to bounce off of to hack something more important. Rarely are any users' files on the server damaged, erased, or modified. For this reason, once a hacker is detected, a server can usually be cleaned up and the hacker locked back out within a matter of hours. At that time the server is restored to full security levels, as if the hack has never occurred. Most hackers get into a system thru valid user accounts. We recommend you use complicated passwords for your account. HostForWeb Corporation strictly reviews all orders for new clients, to make sure they are legitimate. Unfortunately, some fake orders do get thru the system, and that is one way a hacker can gain initial access. HostForWeb Corporation runs security checks on the servers daily, so even if a hacker does get in, they are found and dealt with quickly. Most hackers are not malicious, they are just playing or testing their abilities. If an individual attacks the whole HostForWeb Corporation Data Center, measures are in place to cut off such floods and attacks automatically at the backbone level and the router level. HostForWeb Corporation also uses firewall technology to fend off most common methods of flooding and attacks to the network.
Q:	How is extra bandwidth billed?
A:	HostForWeb Corporation maintains software on every server and on the switches to monitor individual website usage and server-wide usage. Bandwidth is billed per Gigabyte (GB) over your monthly allocation, rounded up to the nearest Gigabyte. Usually between the 3rd and 5th of the month you will receive your bandwidth overage billing, if applicable, for the preceding month's usage.
Q:	What is included in my website package?
A:	HostForWeb Corporation provides full hardware, software, support, and system administration for your HostForWeb Corporation shared hosting solution. The software provided includes the operating system, ftp & email software, web server software, and a control panel. HostForWeb Corporation even includes free e-commerce shopping cart software. Everything you need to conduct business on the Internet, or maintain a personal website, is included in your HostForWeb Corporation hosting solution. HostForWeb Corporation will provide basic support on services/software that we provide you with your account. HostForWeb Corporation does not develop your website for you, nor provide tech support on how to use software products that we do not provide to your directly...even if we do support them. We are always more than willing to help you if we can though with external issues, time permitting...
Q:	How many sites are currently running on per server?
A:	HostForWeb Corporation does not have a set quantity of domains running on each machine. We find that ten domains can utilize more resources than 200 others. HostForWeb Corporation monitors each server's performance levels and attempts to maintain a low server load average and high cpu availability. As needed, HostForWeb Corporation will upgrade the hardware, to increase server performance. Individual domains that become to much for the server to handle, and utilize too much server resources, are moved to servers set up specifically for such resource intensive accounts.
Q:	Can I host more than one domain name per account?
A:	HostForWeb Corporation charges additional fees for every EXTRA (some are included for free) domain name you point to your account. For a domain name that is parked on top of your main domain name, the cost is a $15 one time setup fee. You may use an index.cgi script, to redirect from that domain name to a sub-directory at no additional charge. HostForWeb Corporation charges a $15 setup fee and $3/mo, for every additional domain name parked to a sub-directory. Each additional domain name parked on top, or to a sub-directory, receives one catch-all email POP account or forwarder for all mail to that domain name. Parked domain names do not receive a control panel of their own. HostForWeb Corporation usually recommends the very inexpensive "Small" accounts ($4.95 monthly) instead, due to the fact that they come with their own control panel functionality or the best solution is to signup for reseller plan and setup as much standalone domains as you need.
Q:	Why should I choose HostForWeb Corporation as my webhost?
A:	Simple. HostForWeb Corporation maintains one of the most feature rich hosting packages on the market, so advanced that many hosting companies cannot compete. HostForWeb Corporation was one of the first hosting companies in the industry to offer technical support via ICQ & AOL Instant Messanger, as well as to offer high bandwidth packages (20GB+ per month) to the general public. HostForWeb Corporation offers Cpanel™ & WebHostManager™ on it's packages, the premier software in the business. HostForWeb Corporation offers a 30 day full money back guarantee for new clients that sign up...so you really cannot loose by selecting HostForWeb Corporation. HostForWeb Corporation has won several awards for providing some of the most complete hosting packages and support levels available.
Q:	How do I get started?
A:	Simple! Just fill out one form....the Secure New Account Order form! You will receive details shortly afterwards about how to proceed with your new HostForWeb HostForWeb CorporationWeb Hosting Account!